Service terms

What UKSEL provides

The QR/NFC base service lets a visitor open a web page and message the owner, who replies in the UKSEL app. Both sides need a suitable phone and internet connection. NFC requires a supported device; QR is an alternative.

Wireless use refers to the base tag-and-chat experience. Cameras and gate automation may need power, connectivity, installation and separate equipment.

Registration and the 30-day trial

Registering a property immediately starts one free 30-day trial of chat, video and gate control for the entire property. No bank card is required and no paid subscription starts automatically. The primary user uses the same email and password for the website account and app.

Video and gate control require compatible equipment and a configured connection. The trial starts at registration even if add-ons are not configured yet. A physical sign, equipment, installation and delivery are not included. When the trial ends, module access pauses until access is extended; the website account remains available to check its status.

Property, apartments and users

The person registering the property is its primary user and manages the website account. They add apartments or houses, select modules and cameras for each address, and create separate resident credentials with an assigned address. Residents use the app with the features assigned to their address. Base chat is included for every address with active access. One subscription and access expiry apply to the entire property; adding apartments or users does not start a new trial. The primary user can move residents to another address, reset passwords or revoke access.

Prices and paid service

Published monthly prices per property are €1.99 for the base service, an additional €9.99 for video and an additional €2.99 for gate control. Add-ons require the base service and can be selected independently. One subscription covers the property’s apartments and users. The calculator shows the selected modules’ monthly total after the free period.

To continue, contact [email protected]. Service scope, payment, billing period and cancellation are agreed before paid continuation. The website does not charge or renew automatically. A sign, delivery, equipment and any work are agreed separately.

Add-ons and equipment

Camera and gate compatibility are checked separately. Not every camera, network or gate automation system works with UKSEL. Setup, installation and any necessary equipment costs are agreed before connection.

The video module provides access to a compatible camera’s picture. The service does not promise a recording archive, facial recognition or a security service. Scanning a public QR code does not authorise gate opening.

Using the service

Keep account access details secure and use equipment only within your authorisation. Camera placement and use must respect other people’s rights.

Communication and notifications depend on the internet, phone settings and connected services. A gate command result is not a reading from a gate position sensor. The service is not presented as round-the-clock security or an emergency service.

Support, cancellation and your rights

Use the contact page for a question, complaint, request to end the service or request to withdraw from a contract, clearly stating its purpose. Account and related data deletion has a separate form and requires verification. These are different actions; the account deletion form does not replace contract withdrawal.

Cancellation, payments and any refunds are handled according to the confirmed agreement and applicable law. These terms do not exclude or limit statutory consumer rights. Our privacy page describes personal data handling.